General Terms and Conditions of Business apply exclusively to business relationships of any kind between John Gillard and the customer. The specific version of the following general business terms and conditions, valid at the time of ordering, apply to the business connection between John Gillard and the customer. We do not accept any conditions imposed by the customer that contradict or deviate from these conditions unless we have explicitly agreed to the validity of these. Legal proceedings are governed by Austrian Law.

All prices are given in Euro and include VAT plus any applicable charges for packaging and shipping. The prices are subject to change and we do not accept responsibility for typing, spelling and calculation errors when we produce an offer or order confirmation.

We deliver worldwide. Delivery takes place at the customer’s risk while stocks last. Delivery time averages 3 days in Austria, 3-5 days in the EU, 7-10 days in countries outside the EU. Data of delivery time are non-binding. Payments are made with Paypal or by Advance Payment. Upon receipt of the payment you will be notified by email. Shipment takes place according to the best of our knowledge as to the least expensive and fastest method. The customer agrees to inform the transport company or John Gillard of any damage incurred during transport within 3 days. Domestic deliveries within Austria are priced at EUR 2,00 per order, within the EU at EUR 4,00 per order, for countries outside the EU at EUR 7,00. For orders exceeding EUR 100,00 we will post goods within Austria free of shipping costs.

The cancellation of an order must be carried out in writing or electronically within 14 days. This period of time starts one day after the receipt of the goods. Goods are returned at the supplier’s expense. The cancellation must be sent to John Gillard, Im Wingat 2, 6900 Bregenz, Austria, email: john@johngillard.com You may use the attached model withdrawal form, but it is not obligatory..

Withdrawal

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods ………………………………
received on………………………………
Please reimburse payments to IBAN ……………………………… BIC……………………………
We/I expressly declare that copyrights have not been violated.
Name of customer…………………………
Address of customer………………………………

In the case of an effective withdrawal all services received by both parties are to be returned. Goods are taken back only if they are still in their original state and in their undamaged original packaging. Should the customer not be able to return the item in its original state, he will be obliged to compensate for the value lost.

John Gillard reserves the right of retention of the goods until the purchase price has been paid in full. Duplication and dissemination of items are prohibited unless John Gillard gives his written consent.

Defects of an item supplied must be reported to John Gillard without delay. The item is then replaced. If a replacement delivery cannot be carried out in due time or due to disproportionately large expense, the customer can cancel the sales contract and will be recompensated.

When you visit our website, we record some of your personal general usage data. The data we collect is combined and used for internal purposes only in order to evaluate our products and services. By placing your order you expressly give consent to us processing these data. We do not pass this information on to third parties.

Bregenz/Austria is the exclusive place of jurisdiction for any disputes arising directly or indirectly from the contractual relationship with the customer. Otherwise the present terms of business are subject to Austrian law